Shopping Guide

The Product Details Page

Select the item you would like to purchase and click the "Add to Cart" button.
On the screen that appears, click "Proceed to Cart" or click the cart button in the sidebar menu to proceed to the cart screen.

Shopping Cart Page

Please confirm the product(s) and price(s) on the cart screen.
To change the purchase quantity, click the "+" or "-" button in the "Qty" field.
To proceed with your purchase, click the "Proceed to Checkout" button to go to the order processing screen.
To continue shopping, click the "Continue shopping" button.

About Combined Shipping

Depending on the product, the items eligible for combined shipping will differ.
Please note that our system automatically groups items for combined shipping, which may occasionally result in unintended groupings.
If this occurs, please empty your cart first. Once the items are grouped as you intend, please complete your orders one by one.

Checkout Page

[Important!] Please only input English characters into the checkout form.
If any characters other than English characters are used there is a possibility your order will not be able to reach you properly.

If you are not logged in

You must be a registered user to purchase from this site. (Registration is free of charge.)
If you are not a registered user, please click "Sign up" to register.

If you are logged in

You will be redirected to the checkout screen.

Delivery Information
By default, the address registered in your member information will be applied.
To change it, click the "Change" button to go to the shipping address selection, select the shipping address from the list, and click the "Deliver to the selected address" button.
To add a new shipping address, click the "Add a New Delivery Address" button, enter the required information on the new address screen, and click "Save".

Payment Method

Paying by Credit Card

You can use any of the following four types:

• American Express
• Visa
• MasterCard
• JCB

1. After selecting "Credit Card (Token Type)" in the payment information, proceed with your order and click the "Place Order" button. You will then be redirected to the "Credit Card Information Entry" screen.
2. After entering the required information, click the "Pay" button to complete your payment application.
   

Review Your Order
Once all processing is complete, the "Order Placed" screen will be displayed.
Your order is complete when you receive an email from the TRIGGER online shop to your registered email address.

Depending on your internet connection, it may take some time for your order to complete. Please refrain from clicking anywhere on the page or closing your browser until the order confirmation page has loaded.

In the event that you are redirected to the order confirmation page but do not receive an order confirmation email, please contact Customer Support.

Accessing the Store via Cellphone

The TRIGGER ONLINE SHOP is not compatible with cellphone browsers.
If you are able to view the PC website via your cellphone, and are able to use Javascript on the phone then it may work, but using a PC browser is recommended.

Using Free Mail Services

Certain free mail services such as Gmail and Hotmail may send the confirmation email to your spam box.
Please check if you don’t receive it after ordering.

Shipping Information

Delivery times will depend on which item(s) you ordered.
Check the product details of the item for the estimated shipment date.
Items that are in stock will usually arrive 2-3 weeks from the time your order is received, depending on the destination.
Please note that delivery may be delayed due to unforeseen circumstances.
Import taxes and all other fees incurred after shipment are the buyer’s responsibility.
After your order has shipped, you will receive an automated confirmation email containing your tracking number.

Currency

Note that you will be charged in Japanese Yen for your purchase.
The purchase price may differ depending on the current exchange rate, so please confirm the rate with your credit card company.

Payment Methods

What payment methods are available?

We accept payment by credit card only.

Which credit cards can I use?

We accept Visa, MasterCard, American Express, and JCB cards.
We do not accept Visa Debit Cards.

When will my card be charged?

The charge will occur when your products become shippable.

My credit card is not working?

Please check with your bank if you experience any problems.
The most common problems are often due to denied authorization, expired cards, or exceeded credit limits.

How can I change the payment method/card I used?

After your order has been placed you cannot change the payment method.

What currency will I be charged in?

Japanese Yen.

What is the current exchange rate from my currency to yen?

We cannot state what the exchange rate will be when you purchase.
Please confirm this with your credit card company or financial institution.

Delivery

Which carrier will my products be shipped with?

Though packages are generally shipped via EMS, delivery may be contracted out to UPS or other couriers.
Customers may not select the courier.

How much will shipping cost?

Please check the Shipping Method.
In principle, for every order there will be one package shipped.
However, if the items in your order have multiple release dates, items may be shipped separately.
In this case shipping fees will only be charged for the first shipment, and TRIGGER ONLINE SHOP will cover all additional shipping costs.

Can I specify a day for delivery?

Unfortunately not at present.

How can I change my delivery address?

Please contact Customer Support using this form.

Please note that your order data will not be updated by editing your user data alone. You must contact Customer Support to change your shipping address.

When contacting Customer Support, please indicate your Order Number, Name, previous Shipping Address, and current Shipping Address for each order you need to update.

Please note that once shipping preparations have begun, we are unable to accommodate any changes.

When will my order reach me? / Have my items been sent yet?

Shipment date will vary by product; please see the product information page for details regarding shipping.
As all products are made to order, please note that shipment may be delayed suddenly and without warning.
The actual date of delivery will also depend on the country the items are being sent to.

Can multiple orders be combined?

Multiple orders can not be combined. In principle, for every order there will be one package shipped.
However, if the items in your order have multiple release dates, items may be shipped separately.
In this case shipping will only be charged for the first shipment, and TRIGGER ONLINE SHOP will cover all additional shipping costs.

Can you ship with a different courier?

Customers are unable to select delivery courier at this time.
We apologize for any inconvenience caused.

Can you ship to XXX?

We can ship to the following countries at the listed shipping rates.:

Name	Shipping Fee
Macao	2,100 JPY
China	2,100 JPY
Taiwan	2,100 JPY
Korea, Republic of	2,100 JPY
Hong Kong	2,100 JPY
India	2,900 JPY
Indonesia	2,900 JPY
Cambodia	2,900 JPY
Singapore	2,900 JPY
Thailand	2,900 JPY
Bangladesh	2,900 JPY
Philippines	2,900 JPY
Brunei Darussalam	2,900 JPY
Viet Nam	2,900 JPY
Malaysia	2,900 JPY
Ireland	4,200 JPY
United Kingdom	4,200 JPY
Italy	4,200 JPY
Ukraine	4,200 JPY
Estonia	4,200 JPY
Netherlands	4,200 JPY
Australia	4,200 JPY
Austria	4,200 JPY
Canada	4,200 JPY
Cyprus	4,200 JPY
Greece	4,200 JPY
Croatia	4,200 JPY
Switzerland	4,200 JPY
Sweden	4,200 JPY
Spain	4,200 JPY
Slovenia	4,200 JPY
Denmark	4,200 JPY
Germany	4,200 JPY
New Zealand	4,200 JPY
Norway	4,200 JPY
Hungary	4,200 JPY
Finland	4,200 JPY
France	4,200 JPY
Bulgaria	4,200 JPY
Belgium	4,200 JPY
Portugal	4,200 JPY
Poland	4,200 JPY
Malta	4,200 JPY
Mexico	4,200 JPY
Monaco	4,200 JPY
Luxembourg	4,200 JPY
United States	5,500 JPY
Puerto Rico	5,500 JPY
Guam	5,500 JPY
American Samoa	5,500 JPY
Northern Mariana Islands	5,500 JPY
United States Minor Outlying Islands	5,500 JPY
Virgin Islands, U.S.	5,500 JPY
Argentina	5,000 JPY
Ecuador	5,000 JPY
Colombia	5,000 JPY
Chile	5,000 JPY
Brazil	5,000 JPY
Peru	5,000 JPY
Morocco	5,000 JPY
South Africa	5,000 JPY

We will NOT be shipping to any country not mentioned above.
They will not be selectable during the order process.

Regarding Overseas Shipment

Please understand that delivery may be delayed depending on the customs clearance procedures for your country.
In addition to the shipping and handling fees charged with your order, import taxes and other fees (such as customs clearance fees) may be imposed.
All taxes and fees incurred after shipment are the customer's responsibility.
Custom rules and regulations differ per region. Please contact your local customs office directly for more information.

Email

Why have I not received an order confirmation mail?

Please be sure to check your spam folder if you're using a free mailing system such as Gmail or Yahoo! Mail.

• You may not be able to receive email on your cell phone depending on your domain settings.
  Please be sure to enable emails from "@trigger-online.com".
• Please also make sure that you've not input any invalid characters or repeating "." (dots), or placed a "." (dot) immediately before the @ symbol in your address, as this may cause send/receive errors.

Why is my mail completely unreadable?

The mail is sent automatically and is encoded in UTF-8.
Please make sure you are able to read messages encoded in UTF-8 .

Other

Membership Rank

At our shop, your membership rank is based on the total amount of your purchased "shipped items."
Your point earn rate for purchases varies depending on your membership rank, and ranks are determined annually on March 1st.

Membership Rank Information

Rank Name	Total Amount Spent	Point Earn Rate
Bronze	Up to 99,999 JPY	1%
Silver	100,000 JPY - 299,999 JPY	2%
Gold	300,000 JPY and above	3%

Regarding Total Amount Spent

• The total amount spent includes the item price, consumption tax, and shipping fees.
• Purchases are added to your total amount spent at the time the items are shipped.
  Please note that the shipment of pre-ordered items may occasionally be delayed from the initially scheduled release month. We kindly ask for your understanding.

Other Notes

• You can check your current rank on your My Page.
• Please note that the criteria for rank upgrades and associated benefits are subject to change in the future.

Point Validity Period

Points are valid for 365 days from the date of your last purchase.

I have contacted support. Why have I still received no reply?

Customer Support will be available at the following times. (All times are JST).

Customer Support Hours: 10:00 ~ 18:00. Weekdays Only.

We reply to all requests in the order that we receive them, so during busy periods replies may be delayed.
Also note that we will only accept support requests in English and Japanese.
It is unlikely we will reply to requests in any other language.

Can you change the price of the goods on the invoice you send?

We will not be changing the price on any invoices.

How can I change my profile information?

You can change your profile information from the "My Account" section of the site.
If you wish to change a delivery address please contact customer support directly.

Can I change the number of figures I ordered?

After the order has been placed you can no longer change the number of figures ordered.

How can I cancel my order?

Sorry, orders cannot be cancelled.

How can I delete my account?

Please contact Customer Support using this form.
Please indicate your registered Name and Email Address when making your request.

Account deletion requests will only be processed once all orders have been completed (no unshipped orders remain).

Can I purchase more than the limit?

Please take note of the maximum number of each product available per order.
If you order more than this maximum purchase limit, your order will be cancelled.

Will this product be placed on resale at any point in the future?

There are currently no plans for a resale.

I seem to be having trouble ordering?

Recommended browsers are the latest versions of Google Chrome, FireFox, or Edge.
If you still experience difficulty, please try disabling any security software when placing your order.

Regarding Damaged Packaging

As packaging is solely designed for the purpose of protecting the product, claims regarding damaged packages will not be accepted.